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Frequently Asked Questions
Return to Shopping
What is the recommended browser for viewing this
site?
It is important to note that some configurations and browsers provide a better user
experience on our website.
On a PC
We best support Internet Explorer, version 5.0 or above. If you have a PC and are
using an older version of IE or are using Netscape, you might want to try switching
to Internet Explorer.
On a Macintosh
We recommend Mozilla Firefox for Macintosh users.
If you
need help upgrading or switching to another browser, please contact the browser
company directly for complete directions.
When I hit add to cart nothing happens,
Why?
Cookies need to be enabled in your browser. See below.
Do cookies need to be
enabled to order?
Yes. Please make sure your browser has been configured to accept
cookies as you will not be able to order if not enabled. Cookies are small text
files placed on your computer that work with your Web browser to facilitate the
order process.. Here is how you check to see if cookies are enabled in your browser:
Internet Explorer 5.x
Click on "Tools". Then click on "Internet Options". Then
select "Security" (while you are there, make sure your settings are on "Medium").
Click the button that says "Custom Level". Scroll down the list until you see "cookies".
Make sure the "Enabled" buttons are selected.
Internet Explorer 6.x
Click on "Tools".
Then click on "Internet Options". Then select "Privacy" and set the slide to "Medium"
level.
Secondly: Click the "Advanced..." button below the slide, and check the
"Override automatic cookie handling" box in the new window. Click on the "Accept"
radio buttons for First-party cookies and Third-party Cookies. Check the "Always
allow session cookies" box. Click "OK". You will get a new page that mentions
"Settings" on the top and "Web Sites" on the bottom. Click "OK" at the bottom
of this page and continue on browsing as you normally would.
Netscape 7.x
Click
on "Edit" and "Preferences". Double click on "Privacy & Security" then select
"Cookies". Make sure "Enable cookies based on privacy settings" or "Enable all cookies"
is selected. Please check your privacy settings are set to medium by clicking on
the view button.
Macintosh Mozilla Firefox
From the Firefox menu, select "Preferences".
In the left-hand pane, click "Privacy". To expand the Cookies section, click the
arrow next to "Cookies". Make sure one or both of the checkboxes are checked.
Macintosh
Safari 1.1 or higher
From the Safari menu, select "Edit" and then select "Preferences".
Then click on "Security."
In the "Accept Cookies:" section make sure "Always" or "Only from sites you navigate
to" is selected.
In the "Web Content:" section make sure "Enable JavaScript" is checked.
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